+351 934 989 064 (Monday to Friday, from 9:30 am to 4:30 pm, weekdays only)

gamitoforourbabies@gmail.com (we will respond as soon as possible)

Shipping Methods

We work with reliable carriers to ensure your order arrives safely and on time. Available shipping methods include:

Standard Shipping – Delivery within 5 business days.

Express Shipping – Delivery within 1 to 2 business days.

Shipping Costs

Shipping costs vary depending on the destination and weight of the order:

Mainland Portugal : Standard shipping starts at €3.50 or express shipping starts at €10.

Islands (Azores and Madeira) : From €15.

International shipping : Check prices at checkout or contact us.

Free shipping on orders over €50, but only for mainland Portugal.

Processing Times

All orders are processed within 24 business hours after payment confirmation.

Order Tracking

Once your order has been shipped, you will receive a tracking code to follow the delivery.

Delivery Problems

If there are any problems with the delivery of your order, please contact us via email or phone.

If you are not satisfied with your purchase, you can return the product within 30 days of the date of receipt. To do so, the product must meet the following requirements:

To be in perfect condition, with no signs of use.

Include all original packaging, labels, and accessories.

Have the purchase receipt.

How to make a return

Contact us – Send an email to gamitoforourbabies@gmail.com with your order number and the reason for the return.

Please wait for approval – We will respond with instructions on how to send the return.

Send the product – Use the original box, resealing it as you should to prevent damage during shipping.

Receive your refund – Once we receive and verify the product, we will process the refund within 10 business days (we do not offer exchanges).

Return costs

Defective product or shipping error : We will cover all return shipping costs.

Other reasons (e.g., purchase cancellation, purchase error) : The customer is responsible for the return shipping costs.

Exceptions

Certain products cannot be returned for hygiene or safety reasons (e.g., personalized products).

For more information, please check our return policy at the bottom of the website or contact us!

1. Scope

These conditions apply to all purchases made through our website. By placing an order, the customer accepts the terms and conditions described herein.

2. Purchase process

Select the desired products and add them to your cart.

Proceed to checkout and provide the necessary information for shipping and payment.

After payment confirmation, you will receive an email with your order details.

The order will be processed and shipped within the stipulated timeframe.

3. Prices and payment

All prices shown include VAT at the current legal rate.

We accept the following payment methods: Credit/Debit Card, Bank Transfer, PayPal (or others you use).

Payment must be made in full before the order is shipped.

4. Product availability

Products are subject to stock availability. In case of stock shortage, we will contact you to suggest an alternative or provide a refund.

5. Shipping and deliveries

Shipping times and costs are detailed on our Shipping and Freight page.

6. Returns

Please refer to our Return Policy for more information on how to return a product.

7. Warranty and complaints

If you detect any defect or problem, you must contact us within the legal timeframe so that we can resolve the situation.

8. Data protection

Your data will only be used for order processing and necessary communication. See our Privacy Policy for more details.

9. Changes in conditions

We reserve the right to modify these terms and conditions at any time. Changes will be published on the website and will be effective from the date of publication.

10. Contact

If you have any questions, you can contact us by email at gamitoforourbabies@gmail.com or by phone at +351 934 989 064 .